Help Center

You need to upload a photo of your identification document, a selfie holding your identification document, and proof of address. Proof of address can be an electricity bill, bank statement, or another acceptable document showing your address.
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If you upload all three required documents, they will be verified within approximately 2 hours.

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Make sure all uploaded documents are clear, readable, and show the required information without glare or blur. The documents must be genuine, unedited and must not be altered or generated using AI. Your identification photo must clearly match you and the personal details on your documents must match the information provided in your TiketaBet profile.

If you continue to experience issues, please contact Customer Support.

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You can change your profile picture and nickname by clicking on your current profile picture. If you need to change your personal information, please contact Customer Support.

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No. You can only own and verify one account using your personal information. In case of multiple accounts, all related accounts may be closed.

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You can change your currency in the Wallet section. Click on the current currency (e.g., USD/EUR) and select a different one.

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You can change your password from the Log In section. Click Forgot Your Password?, enter your account email address, and a password reset link will be sent to your email address.

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Yes. You should be able to use the website on any device that can connect to the internet and has a web browser.

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You can deposit using cryptocurrency or a credit card. Once you have made at least three deposits, Apple Pay and Google Pay will be unlocked for you. The available deposit methods also depend on the country you live in (local payment methods).

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Cryptocurrency deposits are processed quickly; however, the processing time depends on the cryptocurrency used. Credit card payments may take longer. We aim to credit your account as soon as the payment has been successfully processed.

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There may be fees charged by a third-party provider for credit card deposits. The provider purchases cryptocurrency on your behalf and then sends it to TiketaBet, allowing you to use it for betting.

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Cryptocurrency withdrawals are usually processed quickly. However, the processing time depends on the cryptocurrency you are withdrawing. If your account is fully verified, we aim to process your withdrawal without unnecessary delays. In some cases, additional checks may be required, which can extend the processing time.

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There may be several reasons why a withdrawal is unavailable:

• Your account may not be fully verified.
• The withdrawal amount may be below the minimum withdrawal limit.
• You may have an active bonus with unmet wagering requirements.
• In some cases, deposited funds may also need to be wagered before they can be withdrawn.

If you are unsure which condition applies to your account, please contact Customer Support.

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Your bonuses can be found in the My Bonuses tab in your profile.

• Under Active, you can see your active bonuses.
• Under Available, you can see bonuses that can be activated or bonuses that require you to complete certain requirements before activation.
• Under History, you can see bonuses that have previously been credited to your account.

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Yes. If you are interested in a custom bonus for your account, please contact Customer Support and we will review your request.

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Wagering is calculated based on the type of game and its wagering contribution. Slots generally have a 100% wagering contribution, meaning the full amount wagered counts towards your wagering requirement. Other games, such as table games, may have a lower contribution, meaning only a percentage of the amount wagered counts towards the requirement.

The wagering contribution may vary by game. For details about a specific game or game type, please contact Customer Support.

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Cashback is regularly added to your balance on Mondays.

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Tiketa Wheel can be used once every day.

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Some providers are restricted in certain countries due to legal requirements. If you would like to know which providers are available in your country, you can check the Slots page and filter by provider, or contact Customer Support.

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First, try refreshing the website, reconnecting to Wi-Fi, or logging out and then logging back in. If the issue persists, please contact Customer Support.

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If you feel that gambling is becoming difficult to control, you can use the responsible gaming tools available in your account or visit our Responsible Gaming page for additional information and support resources.

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You can manage responsible gaming tools in your profile under the Restrictions section. Here you can set limits, enable a reality check, or use self-exclusion.

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You can set deposit, loss, and wagering limits for selected periods, such as daily, weekly, or monthly. These limits help you control how much you deposit, lose, or wager.

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Self-exclusion allows you to temporarily or permanently restrict access to your account. During the self-exclusion period, you cannot place bets, play games, or make deposits.

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Reality Check is a feature that reminds you how long you have been playing. You can choose how often you want to receive a reminder or set an automatic logout after a selected period.

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You can contact us by clicking the Support 24/7 button on the left side of the website or by clicking Live Support at the bottom of the website.

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